Refund policy

Returns

a. You have 14 calendar days from the date of delivery to initiate a return.

b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

c. Please contact our customer service team at shopunit1@newsnv.be to request a return authorization before shipping the item back.

d. We reserve the right to refuse returns that do not meet our criteria.

Refunds

a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

b. If the return is approved, a refund will be processed to your original method of payment within 7 days.

c. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.